CODE OF PRACTICE FOR SUBSCRIBING MEMBERS

• In addition to fulfilling all appropriate statutory obligations, compliance with the Greater Glasgow & Clyde Valley Tourist Board’s Constitution and Customer Feedback Policy is a mandatory condition of membership. Members are also asked to observe the following Code of Practice:
• Manage and, where appropriate, staff the business in such a way as to maintain a high standard of customer care, cleanliness, courtesy and repair to ensure customer safety and comfort.
  
• Deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints.
  
• Provide accurate details of the services, products and amenities available to customers, whether by advertisement, brochure, word of mouth or any other means, insufficient detail so that the customer is not misled.
  
• Make clear to customers exactly what is included in the prices quoted for any of these services, products and amenities. Details of any additional surcharges should also be revealed.
  
• Provide written confirmation for advance and/or party bookings when requested by the customer.
• Provide for each customer, on request, details of payment and a receipt.
  
• Give due consideration to access for people with limited mobility and others with special needs, as far as practical considerations relating to the business allow.
  
• Accommodation establishments/properties are required to meet the minimum requirements of the appropriate VisitScotland Quality Assurance Scheme, and must remain in membership of this scheme for the duration of their membership with Greater Glasgow & Clyde Valley Tourist Board.
  
• Membership fee invoices are automatically issued and are due for renewal on the 1st April each year. Cancellation of membership must be made in writing within 30 days of receipt of invoice.
  
• Greater Glasgow & Clyde Valley Tourist Board reserves the right to suspend or terminate membership if: (i) Membership subscription invoice or other invoices are not paid within 30 days of date of issue; (ii) Greater Glasgow & Clyde Valley Tourist Board’s Board of Directors consider that the terms of this Code of Practice have not been complied with.
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